Fresh Flower Guarantee & Complaints Policy in Cheam
Our Fresh Flowers Promise in Cheam
At Cheam Florist, we take immense pride in delivering only the freshest and highest-quality flowers to our valued customers across Cheam and surrounding areas. As a trusted local florist serving both households and businesses nearby, we are committed to ensuring your complete satisfaction every time you order with us.
Damaged-on-Arrival Policy
Every bouquet and floral arrangement is prepared with utmost care to arrive in perfect condition. Should your flowers or gifts arrive damaged or not as described, please notify us within 24 hours of receipt. To help us resolve the issue swiftly, kindly retain the original packaging and provide a clear description of the damage when contacting us. Where possible, we may request a photo to assist with our assessment.
Our Freshness Window Guarantee
We guarantee that your flowers will remain fresh and beautiful for a minimum of 5 days from the date of delivery, provided they are cared for according to the included guidance. Should your flowers fail to meet this freshness standard, please let us know within 5 days of arrival so we can make things right.
Refunds and Replacement Options
Your satisfaction is our highest priority. Depending on the specific situation, you may be eligible for a choice of options:
- Replacement: We can arrange a fresh bouquet to be delivered to you at the earliest convenience, free of charge.
- Refund: Where a replacement is not suitable, we can process a full or partial refund, depending on the circumstances.
- Store Credit: Alternatively, you can opt to receive credit toward a future purchase with Cheam Florist.
We strive to handle all requests promptly and will always let you know the outcome of your claim as soon as possible.
Complaints Process
If you have a concern or complaint regarding your order, our customer service team is always here to listen and help. Simply get in touch with us using your preferred contact method, referencing your order details and clearly describing your concern. We aim to investigate and resolve all complaints within 3 working days. Should any additional information be required, we will let you know promptly. Our goal is to achieve a fair and satisfactory outcome for every customer.
Why Choose Cheam Florist?
As a well-established local business, Cheam Florist is dedicated to delighting our community with the freshest flowers and attentive service. We understand the importance of reliability when sending flowers for a special occasion or business event. That’s why we back every order with our Fresh Flower Guarantee and transparent returns and complaints policy for your peace of mind.
Thank you for choosing Cheam Florist as your trusted local flower shop. Your happiness and the enduring freshness of your flowers are always at the heart of what we do.
