Key Terms of Sale for Online Flower Delivery in Cheam

Cheam Florist E-commerce Terms & Conditions

Introduction

Welcome to Cheam Florist. These Terms & Conditions set forth the legal agreement between Cheam Florist ("we", "us", "our") and you ("customer", "you", "your") regarding the purchase and delivery of flowers through our online store. Our terms apply to all customers in Cheam and the surrounding areas, ensuring clarity and fairness in every online flower delivery we undertake. Before placing your order, we ask that you carefully read and understand these Terms & Conditions.

1. Order Process

To purchase products from Cheam Florist, customers must follow our straightforward online ordering process:

Product Selection: Browse our website to view available flower arrangements and bouquets. Product images are for illustration purposes. While we strive for accuracy, some variation in appearance may occur due to availability and seasonality.
Order Submission: Complete all required fields, including delivery details and recipient information. If you wish to add a personalised message, please enter it before proceeding to payment.
Confirmation: Once you submit your order, you will receive an on-screen confirmation and an automated email summarising your selection. Please check all details carefully. Contact us immediately if you note any errors, as we cannot guarantee amendments to orders after processing has begun.
Acceptance: All orders placed with Cheam Florist are subject to acceptance and availability. We reserve the right to decline any order for reasons including, but not limited to, unavailability of stock or inability to deliver to requested locations. In such cases, you will be notified and offered a suitable alternative or full refund.

2. Payment Terms

Cheam Florist offers secure online payment as part of the checkout process. By submitting your order, you agree to pay the total amount displayed, including relevant delivery fees. Available payment methods may include major debit and credit cards and other securely integrated options as indicated at checkout.

Authorisation: Payments will be processed at the time of order. All cardholders are subject to validation checks and authorisation by the card issuer. If your payment is not authorised, your order will not be processed.
Pricing: All prices are clearly displayed in Pounds Sterling (£), inclusive of any applicable VAT. We endeavour to ensure accuracy; however, should a product be listed at an incorrect price, we reserve the right to refuse or cancel any orders placed at the incorrect price. In such an event, any payment already taken will be refunded in full.
Promotions and Discounts: Any promotional offers or discount codes are subject to their own terms and are valid only as explicitly stated. Only one offer may be used per transaction unless stated otherwise.

3. Delivery Conditions

Cheam Florist provides flower delivery services to Cheam and surrounding areas. During checkout, customers can select from available delivery options. We aim to deliver at the requested date, but delivery times are approximate and not guaranteed unless agreed as part of a premium service.

Geographical Coverage: Orders placed via our online store are delivered exclusively within Cheam and its nearby localities. If the delivery address falls outside our service area, we will notify you and offer a cancellation or potential rerouting of the order.
Recipient Availability: On the day of delivery, it is the responsibility of the customer to ensure that the recipient is available to receive the flowers. If no-one is present, we may leave the flowers with a neighbour or in a safe place, where appropriate. A delivery note will be left to inform the recipient. If neither is possible, we will contact you to rearrange delivery, which may incur additional charges.
Adverse Conditions: Occasional delays due to weather or events beyond our control may occur. In such cases, we will contact you to discuss alternative arrangements.

4. Order Amendments and Cancellations

We understand that plans can change. If you need to modify or cancel your order, please contact us as soon as possible, providing your order reference.

Amendments: Amendments to orders (such as delivery address, message card, or bouquet selection) can be made only if the item has not yet been prepared or dispatched. We cannot guarantee changes once flowers are with our delivery team or dispatched.
Cancellations: You have the right to cancel your order up until flowers are prepared for delivery. To cancel, please inform us immediately. If cancellation occurs before preparation, a full refund will be issued promptly to your original payment method. If the order has already been prepared, dispatched or delivered, cancellations cannot be accepted, and charges will apply.
Returns: Due to the perishable nature of flowers, returns are generally not accepted unless the goods are deemed faulty (see below).

5. Quality Guarantee and Substitutions

Cheam Florist strives to deliver fresh, high-quality flowers with every order. While we endeavour to fulfil orders exactly as shown, circumstances may occasionally require substitutions due to seasonal or availability factors. We guarantee that any substitutions will be of equal or greater value and in keeping with the style and colour scheme chosen.

If you believe your delivery is not as described or the flowers have arrived in poor condition, please contact us within 24 hours of delivery with photographic evidence. We will offer a replacement arrangement or a partial/full refund, as appropriate.
Our guarantee does not cover issues that arise due to incorrect delivery instructions provided by you or failure to collect the arrangement in a timely manner.

6. Liability

Our liability to you in connection with any order is strictly limited to the purchase price of that order, including delivery charges where applicable. We exclude all liability for indirect, incidental or consequential damages or losses incurred by the customer or recipient as a result of:

Late or failed delivery due to incorrect or incomplete address information supplied by you.
Non-delivery due to adverse conditions or situations beyond our reasonable control (including but not limited to extreme weather, unavoidable traffic disruption, or natural disasters).
Deterioration of flowers as a result of improper handling or care once delivered to the address provided.

Nothing in these Terms & Conditions seeks to limit or exclude any liability for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded under English law.

7. Privacy & Data Protection

Cheam Florist is committed to protecting your privacy in accordance with applicable UK data protection laws. Your personal information is collected and used solely for the purpose of processing and delivering your order, and for customer service purposes related thereto, including managing any necessary amendments, cancellations or quality claims. We do not share your personal data with third parties except as strictly necessary to fulfil your order (e.g. with delivery couriers).

8. Intellectual Property

All content on Cheam Florist's website - including photographs, text, graphics and logos - remains the intellectual property of Cheam Florist or our licensors. No content may be copied, reproduced or used for commercial purposes without our express written consent.

9. General Provisions

Entire Agreement: These Terms & Conditions, together with your order confirmation, represent the entire agreement between you and Cheam Florist relating to your purchase.
Severability: Should any part of these Terms & Conditions be held invalid or unenforceable, the remaining sections will continue in force.
Waiver: No waiver of any provision of these Terms & Conditions shall be deemed effective unless in writing and signed by an authorised representative of Cheam Florist.

10. Governing Law & Jurisdiction

These Terms & Conditions and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in respect of any dispute or claim arising out of or relating to these Terms & Conditions or any contract for the purchase of products from Cheam Florist.

Note for Customers in Cheam and Nearby: These Terms & Conditions apply to all customers in Cheam and surrounding areas who use our online flower delivery service. If you have questions about these terms or require clarification, we invite you to get in touch with our team prior to placing your order.

Thank you for choosing Cheam Florist for your flower delivery needs in Cheam and the local area.